Frequently Asked Questions

Yes, donations made through GoFundraise are Tax Deductible for donors who are Australian taxpayers, provided the charity you are donating to has Deductible Gift Recipient (DGR) status and your donation is $2 or more.

GoFundraise provides digital fundraising services for charities and not-for-profit organisations. To continue to offer charities an innovative online platform, as well as the tools, knowledge and support for effective fundraising, some admin fees are required.

You will see the optional ‘platform tip’ box when donating. If you choose to provide a tip, this will cover GoFundraise’s service fee so your full donation will go to the charity. If you opt not to add a tip, the service fee will be deducted from your donation.

GoFundraise automatically sends donors their receipts via email. If you would like to re-issue your donation receipt either:

Login to your account and go to My Account > Donations and Purchases. Select the donation and hit ‘Send Receipt’.

OR Log a support ticket by emailing our Support team (support@gofundraise.com) and request a new receipt.

Please Note: Some emails are known to filter out of your inbox into your Junk/Spam/Clutter/Quarantine folders so please check these folders as well. If you do not receive the email within the hour of clicking the ‘Send Receipt’ button, contact our Customer Care team.

Sometimes the reason for a failure is not clear and may be hard to track. Below are a few more common reasons that a transaction has failed:

• Slow internet / intermittent connection
• Incorrect Account Details entered (cc# and security code)
• Credit limit has maxed out
• Insufficient funds
• Card expiry date has lapsed
• Incorrect card expiry date
• Payment gateway provider issues
• System issues (website is down, bank system is down etc)

If you suspect that your transaction has failed, please contact our Support team (support@gofundraise.com) and send through the details of the payment (your email address, date, amount), and we will confirm on our system.

GoFundraise takes your security seriously and we use the latest technology and best practice processes to ensure that our systems and your data are kept safe and secure.

Learn more about how we keep your data safe and secure

Read the GoFundraise Privacy Policy

We understand that there may be times when you need to cancel your regular contribution to your charity. Learn how to cancel your regular giving donation.

Donations are processed through a secure payment gateway and receipts are automatically emailed to donors. Your selected charity or not-for-profit organisation then receives funds from GoFundraise directly into their bank account.

GoFundraise is a digital fundraising platform that has been helping charities raise funds for over 17 years. Since 2007, we have worked closely with over 6,000 non-profits to support their cause and raise more funds while reducing costs.

We have also expanded to work alongside corporates, event organisers, universities, and schools to bring their online fundraising ideas and campaigns to life using our cutting-edge fundraising software.

Yes, you can! Please take a look at this article which will help you donate via Workplace Giving. Please note that your employer must be signed up to Workplace Giving before you can donate via Workplace Giving.

Yes, if you are a David Jones employee, you can make your donation via Workplace Giving and have it matched by David Jones (providing your donation is made to one of David Jones’ community partners). Here is how to do so. Contact David Jones for more information.